369ph Privacy Policy — How We Protect Your Personal Data

This Privacy Policy describes how 369ph (operated at 369ph.best) collects, uses, stores, and protects the personal data of members and visitors of our platform. It applies to all data processed in connection with your use of the 369ph website, mobile web experience, and related services.

369ph complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. As a Philippine-licensed online gaming operator, we are required to handle personal data responsibly and lawfully under applicable Philippine law.

By creating a 369ph account or using any part of the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with any part of this policy, please discontinue use of the 369ph platform. For any questions about this policy, you can contact us at support@369ph.best.

369ph collects only the personal data that is necessary to provide and improve our services, comply with licensing requirements, prevent fraud, and verify member identities. We do not collect data beyond what is needed for these purposes.

2.1 Data You Provide Directly

• Registration data — your full legal name, date of birth, Philippine mobile number, and email address provided when creating your 369ph account.
• Identity verification documents — government-issued ID, passport, or other documents required to verify your identity and age under our licensing obligations.
• Payment information — GCash account details, Maya account details, bank account numbers, or card details used to make deposits and receive withdrawals. Note: 369ph does not store full card numbers — these are handled by our certified payment processors.
• Communications — messages sent to our customer support team, live chat transcripts, and any other correspondence you send to 369ph.
• Account preferences — deposit limit settings, responsible gaming preferences, notification settings, and other choices made within your My Account section.

2.2 Data Collected Automatically

• Device and technical data — IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data — pages visited, games played, bets placed, session duration, click behaviour, and feature interaction within the 369ph platform.
• Transaction logs — records of all deposits, withdrawals, bets placed, game results, and bonus activities associated with your account.
• Location data — general geographic location derived from your IP address to verify that you are accessing 369ph from the Philippines.
• Cookie data — session identifiers, preference cookies, and analytics data as described in Section 6 of this policy.

369ph uses the personal data we collect only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with these stated uses without your separate consent.

• Account creation and management — to register you as a 369ph member, maintain your account, authenticate your logins, and process account changes you request.
• Identity verification and age confirmation — to comply with our Philippine gaming licence requirements and confirm that all members are at least 21 years of age.
• Payment processing — to facilitate GCash, Maya, bank transfer, and card deposits and withdrawals, and to confirm that payment accounts are registered in your name.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, duplicate accounts, and other security threats to the 369ph platform.
• Regulatory compliance — to fulfil record-keeping and reporting obligations required by our Philippine gaming licence and applicable law.
• Customer support — to respond to your enquiries, resolve disputes, and assist you with account issues.
• Responsible gaming — to monitor account activity for signs of problem gambling, apply self-imposed limits, and action self-exclusion requests.
• Platform improvement — to analyse how members use 369ph so we can improve the product, fix issues, and add features that Filipino players actually want.
• Communications — to send you account-related notifications, security alerts, and (where you have opted in) promotional messages about 369ph offers and games.

Under the Data Privacy Act of 2012 (RA 10173), 369ph processes your personal data on the following legal grounds:

• Contractual necessity — processing that is required to fulfil the service agreement between you and 369ph, including account management, payment processing, and bet settlement.
• Legal obligation — processing required to comply with applicable Philippine law, including gaming regulations, anti-money laundering requirements, and age verification obligations.
• Legitimate interests — processing that serves 369ph's legitimate interests in operating a secure, fair, and commercially viable platform — such as fraud detection, security monitoring, and platform analytics — where these interests do not override your rights.
• Consent — processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

369ph does not sell your personal data to any third party, ever. We share your data only in the following limited and necessary circumstances:

5.1 Licensed Service Providers

369ph works with carefully selected service providers who process data on our behalf under strict contractual data protection obligations. These include:

• Payment processors (GCash, Maya, banks, and card networks) — to complete your deposit and withdrawal transactions.
• Identity verification services — to confirm the authenticity of government IDs and other documents you submit.
• Platform hosting and cloud infrastructure providers — to store and serve the 369ph application securely.
• Customer communication tools — to deliver live chat, email, and SMS notifications related to your account.

5.2 Regulatory and Legal Authorities

369ph may disclose personal data to Philippine government agencies, law enforcement authorities, or our licensing regulator when required by law, court order, or regulatory directive. We will inform you of such disclosure where permitted by law.

5.3 Anti-Money Laundering Compliance

As a licensed operator, 369ph is subject to the Anti-Money Laundering Act (AMLA) of the Philippines. We are required to report certain transactions and suspicious activity to the Anti-Money Laundering Council (AMLC) as mandated by law. This may involve sharing your transaction data and identity information with the AMLC without prior notification.

369ph uses cookies and similar technologies to make the platform function correctly, keep you securely logged in, and understand how members use the site so we can improve it.

Essential Cookies

These are required for the 369ph platform to function. They handle session authentication, security tokens, and your account preferences. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use privacy-compliant analytics tools to understand page traffic, feature usage, and navigation patterns. This data is aggregated and anonymised — it cannot be used to identify individual members. You can opt out of analytics cookies in your browser settings.

Preference Cookies

These store your language preferences, display settings, and other customisations so you do not have to reconfigure them on every visit. They are set only with your implicit consent through using those platform features.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features of 369ph correctly.

369ph implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction.

• Encryption in transit — all data exchanged between your browser or device and the 369ph platform is encrypted using TLS (Transport Layer Security).
• Encrypted storage — sensitive data including identity documents and financial information is stored in encrypted form at rest.
• Access controls — only authorised 369ph staff with a verified operational need can access member personal data. Access is logged and audited.
• Payment security — 369ph does not store full card numbers or GCash PINs. Payment credentials are handled exclusively by PCI DSS-compliant processors.
• Penetration testing — 369ph conducts periodic security assessments to identify and address vulnerabilities in the platform infrastructure.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your 369ph account, enable two-factor authentication where available, and never share your login credentials with anyone.

369ph retains personal data only for as long as it is necessary for the purposes described in this policy and as required by applicable Philippine law.

• Active accounts — personal data is retained for the full duration of your membership at 369ph.
• Closed accounts — following account closure, transaction records, identity verification documents, and betting history are retained for a minimum of five years to comply with gaming regulatory and anti-money laundering requirements.
• Customer support records — support tickets and live chat transcripts are retained for two years from the date of the last interaction.
• Marketing data — if you have opted out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again.

When data is no longer required, 369ph securely deletes or anonymises it in a manner that prevents reconstruction.

Under the Data Privacy Act of 2012, Filipino members of 369ph have the following rights with respect to their personal data. You can exercise any of these rights by contacting us at support@369ph.best or through the My Account section.

• Right to Access Request a copy of the personal data 369ph holds about you, including what data we have, how it is used, and who it has been shared with.
• Right to Rectification Request correction of any personal data that is inaccurate or incomplete. You can update most contact details directly in My Account.
• Right to Erasure Request deletion of your personal data where it is no longer necessary for the purposes it was collected for, subject to our legal retention obligations.
• Right to Object Object to the processing of your personal data where it is based on legitimate interests, including profiling for marketing purposes.
• Right to Data Portability Request your personal data in a structured, machine-readable format that you can transfer to another service provider where technically feasible.
• Right to Withdraw Consent Withdraw consent for marketing communications or other consent-based processing at any time without affecting prior lawful processing.

369ph strictly does not collect personal data from individuals under the age of 21. Our platform is available only to Filipino residents who are at least 21 years of age. Age verification is conducted as part of the 369ph account registration process.

If 369ph discovers or is informed that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the collected data, and refund any deposits to the verified payment method. If you believe a minor has created a 369ph account, please contact us immediately at support@369ph.best.

369ph may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make changes, the revised policy will be published at 369ph.best/privacy-policy with an updated effective date.

For significant changes that materially affect how we process your personal data or your rights as a member, 369ph will notify registered members via the platform or through the mobile number on record before the change takes effect where reasonably possible.

Your continued use of 369ph after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account at any time.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 369ph has handled your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 369ph has processed your personal data in violation of the Data Privacy Act of 2012. Information about the NPC's complaint process is available through Philippine government information channels.